Refund Policy

Eligible new HydroJug purchases may be returned by mail for defective or non-defective reasons, and a qualifying exchange can also be requested.

Eligibility measured from delivery

Submit the request within 30 calendar days after receipt. We can review defects, damage, wrong goods, missing components or a material description mismatch. A changed preference or mistaken option is also eligible when the product remains new, unused and in original condition. Mandatory consumer protections remain available.

Request review before sending goods

Contact sanjaysakseen@gmail.com with the order number, checkout email and explanation; keep packaging and parts and attach photos or video for a product problem. Wait for approval. We will confirm the right return location and directions, which may differ from the General mailing address.

Included postage and outcome

A free prepaid return label is packed in the original parcel. Use it after approval and contact us if it is absent or lost. We do not charge a restocking fee. Exchanges depend on approval and replacement stock. An approved refund is processed and initiated to the original payment method within 10 days, with separate bank or processor posting time.